Why are you not sending techs into our office?

I received a couple of questions about why we are not sending our technicians into our client’s offices. It’s definitely not because we don’t love you. It is rather, because we love you. Our client base covers several counties across our southeastern corner of the state and our techs are generally out covering the area both remotely and in-person. This means that they are exposed to hundreds of people a day across different communities of workers. We have also had three staff members with known covid exposures in their homes and 10’s of clients with covid exposures in their offices. We don’t want to bring any of this to you.

We’re keeping a close eye on these graphs, which are published by each county, with the hope to get back to visiting you in person as quickly as possible. These graphs span Oakland, Macomb, Wayne, Washtenaw and Livingston counties. Together they represent the majority of our clients’ locations and what we see pretty uniformly that infection is on the rise in a big way.

Of course, due to advances in technology there is almost nothing that we can’t do remotely. We’re pre-configuring laptops, desktops and servers before sending them to your office so they are ready to plugged in when they arrive. It’s the plugging in a things that we can’t do and for those uncommon circumstances we’ll ask for your assistance.

My staff has been working from thier home offices for 20 years. Remote work is not new for them and it’s not new for Harbor. You’ll see an announcement soon for a series of round table peer discussions addressing various challenges that you’ve told us your business is experiencing with remote workers. We have some experience to share, we’ll bring some clients with us that are doing well in the particular aspect of remote work being discussed at that round table and we’ll invite some of you individually that we know are struggling.

We still care about you. We still care about your business. We hope that you’re all safe and that these vaccinations come along soon so we can get this pandemic behind us. And it wouldn’t be a bad thing if we could kill the seasonal flu at the same time. Why not?

About Harbor Computer Services

Harbor Computer Services is an IT firm servicing Southeastern Michigan. We work exclusively under contract with our clients to provide technology direction and either become the IT department or provide assistance to the internal IT they already have. We have won many awards for our work over the years, including the worldwide Microsoft Partner of the Year in 2010. Most recently we were recognized as one of the top MSP’s in the nation by ChannelFutures coming in at #40 nationwide. And in 2016 as the top Michigan IT firm for Manufacturing. There are a few simple things that make Harbor Computer Services the best choice for your business. •We are Professionals •We are Responsible •We care about your business

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