I’m pleased to announce that Ted has been promoted to the position of Technical Manager. Ted has been with Harbor for a number of years now and his experience in managing clients and providing great consulting advice is what makes him the ideal candidate for this position.
You will notice Ted taking a larger role in overseeing your technician too. Instead of reporting directly to me, they now report to Ted. In addition to implementing larger projects, Ted will also be their escalation support person. You should expect to have much more frequent interaction with Ted.
In the short term Ted will continue to have a few clients assigned to him but the majority will be assigned to other technicians in our company with Ted’s oversight.
Congratulations to Ted for taking on this greater role at Harbor!